Shipping policy
Order Processing & Dispatch
We prepare and dispatch all confirmed orders within 1–3 business days after payment verification. Our efficient order fulfillment workflow reduces customer waiting time, ensuring fresh seafood products are delivered in pristine condition in a timely manner.
International Shipping & Delivery Time
Our standard international delivery service typically takes 7–15 days to reach most global destinations. Delivery timelines are estimated and may vary according to different shipping areas and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is fully displayed on the checkout page before payment submission, with absolutely no hidden fees or undisclosed extra charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials optimized for seafood transportation, effectively preventing product damage and leakage while preserving maximum freshness during transit. Optional shipping insurance is offered at checkout for high-value orders to bring extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are discovered after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@edjaelec.shop or phone: +64 22 839 1047.
Thank you for choosing EDGAR JAMES! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.